Last updated: 8 November 2026
These Terms of Service (“Terms”) apply to all mobile dog grooming services provided by Bblissful Dog Grooming (“we”, “us”, “our”). By booking an appointment you confirm that you have read, understood and agree to these Terms.
1. Our Service
We provide professional one-to-one mobile dog grooming at your location. Services include the Full Groom Experience, Wash and Tidy, Puppy First Groom and Teeth Cleaning, as described on our Services page. Every groom is tailored to your dog’s comfort, coat condition and temperament, and the final result may differ from a requested style where your dog’s welfare requires it.
2. Booking and Pre-Qualification
All new clients must complete our Client Intake Form before a first appointment. We review every form personally to make sure your location and your dog’s needs are suitable for our service. We reserve the right to decline or discontinue a booking where we believe the environment is unsafe or unsuitable for a mobile groom. A booking is confirmed only once you receive written confirmation from us.
3. Your Location: Parking, Space and Water
Because we bring all professional equipment with us, you agree to provide:
- Suitable parking immediately outside or very near your property (a driveway, a private space, a visitor permit for resident-only zones, or payment for a pay-and-display meter for the full appointment).
- A clean indoor area with easy access to warm running water (a bathtub, shower or a sink large enough to comfortably wash your dog).
- Enough space for a professional folding grooming table: approximately 32 inches for small dogs and 42 inches for medium to large dogs.
- A space cleared of small objects and loose textiles (rugs, bathmats, etc.) before we arrive.
If these requirements are not met on arrival and the groom cannot be carried out safely, the appointment may be cancelled and a cancellation fee may apply.
4. Your Dog’s Health and Behaviour
You must tell us before the appointment about any medical conditions, allergies, skin problems, injuries, recent surgery, pregnancy, medication, or any history of aggression or anxiety during grooming. Dogs should be up to date with vaccinations and free from fleas, ticks and contagious conditions. If we find fleas or a contagious condition during the groom, the session may be stopped and an additional cleaning fee may apply.
Your dog’s welfare always comes first. We use gentle, low-stress handling and will never force a dog through a procedure that causes distress. If a groom cannot be completed safely, we will stop, explain why, and agree next steps with you. The full or partial service fee may still be payable.
5. Matted Coats
Severely matted coats cannot be brushed out humanely. In line with the Animal Welfare Act 2006, we will clip matted areas short rather than cause pain by de-matting. Clipping a matted coat carries a higher risk of nicks, irritation and uneven results, and may reveal pre-existing skin conditions. By accepting these Terms you consent to this where necessary. An additional fee may apply for heavily matted coats.
6. Puppies and Senior Dogs
Puppy First Groom sessions are designed as gentle introductions for puppies aged roughly 10 weeks to 8 months and focus on positive experiences rather than a finished style. Senior dogs and dogs with mobility issues are groomed at a slower pace with extra breaks; please let us know in advance so we can plan the session accordingly.
7. Supervision During the Groom
An adult (18+) must be present at the property for the duration of the appointment. For your dog’s safety and focus, we ask that other pets and children are kept out of the grooming area while we work.
8. Cancellations, Rescheduling and Lateness
- Please give at least 48 hours’ notice to cancel or reschedule an appointment.
- Cancellations with less than 48 hours’ notice, missed appointments, or appointments that cannot go ahead because the location requirements in section 3 are not met, may be charged up to the full service price.
- If we need to cancel due to illness, vehicle problems or severe weather, we will let you know as early as possible and offer the next available appointment. No fee is charged in this case.
- Appointment times are approximate; traffic and the needs of the previous dog can occasionally cause delays. We will keep you informed.
9. Pricing and Payment
Prices are quoted based on the information you provide and the service selected. The final price may be adjusted on the day for size, coat condition, matting, behaviour or time required; we will always discuss any change with you before continuing. Payment is due in full at the end of each appointment by the methods we confirm with you.
10. Accidents and Liability
We take great care with every dog. However, grooming involves sharp tools and live animals, and minor nicks, irritation or clipper rash can occasionally occur, particularly with matted, thin or sensitive skin or with dogs that move suddenly. We will tell you about any incident immediately. We are not liable for pre-existing conditions, conditions revealed by the groom, or injuries resulting from information not disclosed to us. Our liability is limited to the value of the service provided, except where the law does not allow such a limit. Please check your dog within 24 hours and contact us if you have any concerns.
11. Photos and Social Media
We may take before-and-after photos or short videos of your dog for our records and, with your consent, for our website and social media. Let us know at any time if you would prefer your dog not to be featured.
12. Privacy
We collect only the information we need to provide our service (your contact details, address and details about your dog). We do not sell or share your information with third parties except where needed to deliver the service or where required by law.
13. Changes to These Terms
We may update these Terms from time to time. The latest version will always be published on this page and applies to all bookings made after the date it is published.
14. Contact
Bblissful Dog Grooming — Natalia Rodriguez
Phone: 07360449358
Email: natalia.bblissful@gmail.com